Microsoft 365 Certified: Exchange Online Support Engineer Specialty
Quick Verdict
Microsoft 365 Certified: Exchange Online Support Engineer Specialty is a retired Microsoft certification and can no longer be earned. No direct current equivalent is verified in this page data.
Retired credential - no longer offered (retired 2023-07-31).
Overview
| Field | Value |
|---|---|
| Vendor | Microsoft |
| Exam code(s) | MS-220 |
| Level | advanced |
| Track | support-engineer |
What is on the exam
These are official domain labels from the vendor. RoleMath adds a plain-English orientation column so the label is useful before you open the full study guide.
| Official domain | Weight | Plain-English read | Source |
|---|---|---|---|
| Troubleshoot mail flow issues | 20-25% | Plain-English orientation: use this as the topic area to study for Troubleshoot mail flow issues. The official objectives define the exact vendor tasks. | Official study guide MS-220 |
| Troubleshoot compliance and retention issues | 25-30% | Plain-English orientation: use this as the topic area to study for Troubleshoot compliance and retention issues. The official objectives define the exact vendor tasks. | Official study guide MS-220 |
| Troubleshoot mail client issues | 20-25% | Plain-English orientation: use this as the topic area to study for Troubleshoot mail client issues. The official objectives define the exact vendor tasks. | Official study guide MS-220 |
| Troubleshoot Exchange Online configuration issues | 15-20% | Plain-English orientation: use this as the topic area to study for Troubleshoot Exchange Online configuration issues. The official objectives define the exact vendor tasks. | Official study guide MS-220 |
| Troubleshoot hybrid and migration issues | 10-15% | Plain-English orientation: use this as the topic area to study for Troubleshoot hybrid and migration issues. The official objectives define the exact vendor tasks. | Official study guide MS-220 |
- Study-guide source: https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/ms-220 (retrieved 2026-06-08T15:50:03+00:00)
Difficulty
- RoleMath does not score this as a current next-step certification because this credential is retired.
Cost
- No current exam price is shown because this credential is retired.
Official OEM resources
Official exam guides, study guides, blueprints, and candidate handbooks (links to the vendor's own pages; PDFs are linked, never republished).
| Resource | Type | Source |
|---|---|---|
| Official Api | Official Api | Official link (retrieved 2026-06-08T15:50:03+00:00) |
| Choose your Microsoft Credential | Candidate guide (PDF) | Official link (retrieved 2026-06-12T17:55:54+00:00) |