Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Quick Verdict
Microsoft Certified: Dynamics 365 Fundamentals (CRM) is a retired Microsoft certification and can no longer be earned. No direct current equivalent is verified in this page data.
Retired credential - no longer offered (retired 2025-12-31).
Overview
| Field | Value |
|---|---|
| Vendor | Microsoft |
| Exam code(s) | MB-910 |
| Level | beginner |
| Track | business-owner |
What is on the exam
These are official domain labels from the vendor. RoleMath adds a plain-English orientation column so the label is useful before you open the full study guide.
| Official domain | Weight | Plain-English read | Source |
|---|---|---|---|
| Describe Dynamics 365 Customer Insights | 15-20% | Customer data and marketing-journey basics: profiles, segments, journeys, events, and where Copilot fits. | Official study guide MB-910 |
| Describe Dynamics 365 Sales | 20-25% | Sales-process basics: leads, opportunities, quotes, orders, invoices, pipeline views, guided selling, and seller productivity tools. | Official study guide MB-910 |
| Describe Dynamics 365 Customer Service | 20-25% | Support-process basics: cases, queues, routing, knowledge, service-level agreements, agent tools, and reporting. | Official study guide MB-910 |
| Describe Dynamics 365 Field Service | 15-20% | Field-service operations: work orders, inspections, mobile service, resources, scheduling, assets, and connected service scenarios. | Official study guide MB-910 |
| Explore the core capabilities of customer engagement apps in Dynamics 365 | 15-20% | Shared customer-engagement foundations: Dataverse, Power Platform, navigation, activities, reporting, Microsoft 365 integrations, and Copilot. | Official study guide MB-910 |
- Study-guide source: https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/mb-910 (retrieved 2026-07-04T22:40:00+00:00)
Difficulty
- RoleMath does not score this as a current next-step certification because this credential is retired.
Cost
- No current exam price is shown because this credential is retired.
Related roles
| Role | Relationship | Route |
|---|---|---|
| Business Applications Consultant | Foundation fit | /roles/business-applications-consultant |
Official OEM resources
Official exam guides, study guides, blueprints, and candidate handbooks (links to the vendor's own pages; PDFs are linked, never republished).
| Resource | Type | Source |
|---|---|---|
| Exam MB-910 study guide | Official Study Guide HTML | Official link (retrieved 2026-06-12T17:56:37+00:00) |
| Official study guide (HTML/PDF) | Official study guide | Official link (retrieved 2026-06-12T17:56:37+00:00) |
| Certification poster | Candidate guide (PDF) | Official link (retrieved 2026-06-12T17:55:54+00:00) |
| Choose your Microsoft Credential | Candidate guide (PDF) | Official link (retrieved 2026-06-12T17:55:54+00:00) |