Taking a Microsoft exam: scheduling, proctoring, retakes & refunds

The exam itself is the one cost you can't avoid — so don't lose it to a missed reschedule window or a failed proctoring check. Here is how this vendor's exams actually work, every policy sourced and dated. Policies change; confirm the current terms before you schedule.

Testing provider: Pearson VUE

See also: what these certifications cost · can you earn them · study for them free · ways to fund them.

How you take it

Microsoft exams are delivered by Pearson VUE, online-proctored (OnVUE) or at a test center, with the proctor monitoring by webcam and microphone.

Scheduling & rescheduling

Reschedule or cancel at least 24 hours before the exam or you forfeit the fee/voucher; a no-show may incur a fee. You can reschedule only twice after the initial booking, and must schedule within 90 days.

Refunds & cancellation

The 24-hour rule governs forfeiture; cancel at least 24 hours before through your Microsoft Learn profile.

Retakes

You can retake 24 hours after a first failed attempt; later retakes carry longer waits, and you pay for each attempt.

Online proctoring: what to have ready

A government ID whose name exactly matches your profile (legal-name-change or ID-renewal forms are not accepted online), a walled room with the door closed and no one else present, a phone-camera scan of the room/desk/ID reviewed by a greeter, a clear work area with no notes or food (a clear spill-proof drink is OK), and a system test with admin permissions. Facial-comparison technology is used; opting out means testing at a center.

Getting your results

Most exams return a score within minutes (lab exams about 30 minutes); results appear in your Learn profile within 24 hours. Scored 1-1000, pass is 700.

Testing accommodations

Request accommodations (extra time, special equipment, etc.) before you schedule.

Which exams this covers

• Microsoft Azure Administrator Associate — cost · eligibility
• Microsoft Azure Fundamentals — cost · eligibility

Policies change — these are the terms as of the date shown; always confirm the current scheduling, reschedule, refund, and retake rules on the official page before you book or pay.

Sources

• Official exam-policy page: https://learn.microsoft.com/en-us/credentials/certifications/online-exams
• Official exam-policy page: https://learn.microsoft.com/en-us/credentials/support/reschedule-and-cancellation-policy
• Official exam-policy page: https://learn.microsoft.com/en-us/credentials/certifications/exam-scoring-reports

Citation Ledger